Ratings & Reviews

Overall Rating

5(26 reviews)96.2% of customers recommend this property

Rating Per Category

Resident Reviews

Review From Modern Messagesubmitted by Blanca G. - |Recommended: YesEstoy muy contenta de que s... — Estoy muy contenta de que se este arreglando el lugar donde vivimos porque da una mejor apariencia y se puede ver que se trabaja mejor y las lavanderías están más limpias y organizadas se requiere asistir a las áreas de recreación pero por la pandemia no se puede pero con el tiempo se podrá disfrutar de ellas
response from property -Blanca, apreciamos su evaluación de 5 estrellas. Muchas gracias por hacernos saber que está impresionado con las mejoras que estamos haciendo. Significa tanto que has tomado nota de nuestro arduo trabajo.
Review From Modern Messagesubmitted by Jennifer P. - |Recommended: YesOur manager, Joy, is great ... — Our manager, Joy, is great about responding back. Maintenance works hard to try and fix your apartment issues as soon as they can. The grounds here are lovely Most of the residences here are friendly too. They also have their own private dog park.
response from property -Jennifer, thank you for letting us know how much you have appreciated our friendly customer service and well-kept grounds. We are always open to any suggestions you may have for making our community even better.
Review From Modern Messagesubmitted by Sarah S. - |Recommended: YesSince the new owners took o... — Since the new owners took over they have made the apartment look very nice. It’s a relatively small and relaxed apartment complex. The only downside is the laundry units. They are always broken down or one is flooded. Also the random water shut offs that seem to happen at the most inconvenient times. Other than that, this place is great.
response from property -Sarah, we are delighted to hear that things are going well in the community thus far. We appreciate your feedback about our laundry machines and will send someone from our maintenance team to look into this matter as soon as possible. If there is anything else we may do to improve your experience, please feel free to drop by our office.
Review From Modern Messagesubmitted by Louise H. - |Recommended: YesWhen repairs were done in m... — When repairs were done in my apartment and the bathroom flooded my bedroom, it was hazardous and they reimbursed me for spending the night in a motel because my path to the bathroom was hazardous.
response from property -Louise, we are delighted to hear that our team was able to help mitigate a stressful situation in your apartment home! Thank you for the positive review, and please let us know if there is anything else we may do for you.
Review From Modern Messagesubmitted by Gina D. - |Recommended: YesArrive Thousand Oaks has a ... — Arrive Thousand Oaks has a great location, friendly neighbors, and nice amenities. The staff are very nice and helpful with anything you need. Definitely recommend this place
response from property -Thank you for your recommendation, Gina! It always feels good to hear that we are getting things right. We hope you continue to enjoy life in our community. Have a great day!
Review From Modern Messagesubmitted by Stephen P. - |Recommended: YesMost of the residents are v... — Most of the residents are very friendly. We've had a few next door neighbors who weren't so friendly but lucky for us they moved. We've made friends with quite a few of our neighbors and enjoy meeting with them around the complex.
response from property -Stephen, thank you for such a great review! Nothing makes us happier than knowing you have fostered friendships throughout our community. We appreciate your residency and making other residents feel so welcome.
Review From Modern Messagesubmitted by Toby C. - |Recommended: YesI am Very Happy here--They ... — I am Very Happy here--They are Constantly upgrading---It is always Neat and Clean and Quiet as well as Beautiful -it just keeps getting better as I have lived here over 8 years now--
response from property -Toby, thank you for your feedback. Just as you have noticed, we are always striving to improve the facilities and services we offer, and we are glad that our efforts are paying off! We very much look forward to continuing to meet your expectations going forward.
Review From Modern Messagesubmitted by Harrison V. - |Recommended: YesFeels like home from the mi... — Feels like home from the minute we walked the grounds. Joy has been nothing but exceptional and welcoming. Could not be happier with our apartment and our new life.
Review From Modern Messagesubmitted by Nicholas D. - |Recommended: YesMy wife and I moved here to... — My wife and I moved here to be closer to my graduate school but we have truly found a home at Arrive. Everyone in the community is very friendly, and Joy is amazing We could not be happier
Review From Modern Messagesubmitted by Andrea M. - |Recommended: YesThis place is amazing It... — This place is amazing It’s always well kept and quiet. Joy is the best property manager I’ve ever encountered. The neighbors are extremely friendly as well.
response from property -Andrea, thanks for leaving us such a wonderful review. We are thrilled that you love living at ARRIVE Thousand Oaks. The team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for taking the time out to let us know. Joy, Community Manager.
Review From Modern Messagesubmitted by Chandra R. - |Recommended: YesThe only thing great about ... — The only thing great about this place is the maintenance team, they're quick, they're friendly. They should be the ones running the office. These are great apartments in a great area.
response from property -Thank you for your review, Chandra. We will let the maintenance team know that they are top-notch. Please let us know if there is anything you need as time continues.
Review From Modern Messagesubmitted by Eulogio R. - |Recommended: YesThe new owners are improvin... — The new owners are improving our surroundings, and have made the grounds more beautified. When we need something repaired, with the new Resident Portal, they accomplish repairs very timely, and thoroughly.
response from property -Eulogio, thank you for sharing your positive experience with us! To hear that you are pleased with our community improvements makes us smile.
Review From Modern Messagesubmitted by Jared F. - |Recommended: YesOverall good experience. Re... — Overall good experience. Residents for 1.5 years. Good The complex is kept clean and tidy. There is occasional litter but I suppose the complex workers get it cleaned up pretty quickly. The new paint job and balcony porch fences look nice. The units were recently upgraded with energy efficient lighting. The trees are nice and groomed. The community is overall peaceful. Our experience with management and efficiency of maintenance team has been much better than it was with the Stonepine previous complex owner crew. Neutral The sinks and toilet were upgraded to use less water. A thumbs up for water conservation. However, it is somewhat tedious when filling up water pitchers or doing dishes. The new toilets are plasticy and lower to the ground than the old ones. They are not very comfortable. Bad No fault of the complex. There is often weed cigarette smoke for 20 min at night when windows are open and fans on. Some of the kids are loud and use foul language.
response from property -Jared, we are delighted to know that you are satisfied with our team's efforts to maintain a top-notch community! Although improvement may occasionally be inconvenient, we appreciate your patience. Be assured that every enhancement was developed to increase the satisfaction of our residents. Thank you for your review.
Review From Modern Messagesubmitted by Skyler R. - |Recommended: YesIt had been good. Great loc... — It had been good. Great location. Family friendly. It is very close to good restaurants and work opportunities. I would recommend to a friend
response from property -Skyler, we are delighted by your recommendation! How nice to know you are enjoying our convenient location and family-friendly atmosphere.
Review From Modern Messagesubmitted by Toby C. - |Recommended: YesI am very happy living her... — I am very happy living here. My apartment is the perfect size, in a quiet area, and the grounds are beautiful. They are constantly upgrading. Just as soon as I think what else can be done, they are doing something else In fact they are coming here again tomorrow to continue upgrading to save on the utility bill------which we never used to have as I have lived here since June 2012. I just hope my rent payment will not go up, as my Social Security payment is not keeping up, I have a few Flute Students, but some have had to quit because of the Pandemic.
response from property -Toby, it is wonderful to know that you're happy with our community. We are especially pleased to hear how much you're loving your spacious apartment home and our careful upkeep! Please know that we are always available to discuss any pricing concerns at arrivethousandoaks@trinity-pm.com. Thank you for the review, and we hope you have a wonderful day.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Arrive Thousand Oaks, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Arrive Thousand Oaks, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose