Ratings & Reviews

Overall Rating

5(11 reviews)90.9% of customers recommend this property

Rating Per Category

Resident Reviews

Review From Modern Messagesubmitted by Chandra R. - |Recommended: YesVery good and helpful commu... — very good and helpful community. Helps the people in need and the staff is also very responsible. They always give fast and immediate response.
response from property -Chandra, it is a pleasure to see your review. Your feedback makes us so proud to be part of such a warm and welcoming community. Thank you for acknowledging our team's timely service.
Review From Modern Messagesubmitted by Hal F. - |Recommended: YesA lot of work is being done... — A lot of work is being done on the property but not on the days they say they are. It is inconvenient to bring on our patio furniture for days at a time
response from property -Hal, we appreciate your review and candid feedback. We are taking a lot of care to renovate the community and are glad you have taken notice. We have taken your feedback about the miscommunication to the team for internal discussion and future improvement. Thank you for bringing this to our attention.
Review From Modern Messagesubmitted by Skyler R. - |Recommended: YesThis complex is very nice a... — This complex is very nice and safe, tho I was not informed there was going to be so much construction, I understand that it is for the better to help make this complex better, but the drilling and the screaming of men in the mornings frightens me awake and when they are playing music really loud and screaming when I'm trying to sleep it is not fun. Also they just came into my apartment once , thank god I was wearing clothes but there needs to be a better system of when the management lets us know when they are coming because the papers on the doors aren't enough, you guys need to be sending out emails and online documents. Also this morning they apparently cleaned all the balconies but mine seemed dirtier after with leaves and all this dirt just everywhere. It was not like that before they cleaned and they also left the screen door extremely dirty with spots, so I was just confused what the whole point of that cleaning was. I appreciate the new management a lot and I appreciate all the work they are trying to do to make this complex more appealing. This is just honest constructed criticism, I love this complex and I'm going to stay here.
response from property -Skyler, we're delighted to see your high score and know that you love your beautiful home, feel a sense of wellbeing, and plan to stay here. We appreciate your patience with the inconveniences of construction as the work on our exciting improvements moves forward. Thank you for the feedback on more effective ways to keep residents informed about work that may directly affect them. It's a pleasure to have you in our welcoming community.
Review From Modern Messagesubmitted by Blanca S. - |Recommended: YesLove it here Lovely staff ... — Love it here Lovely staff Gorgeous views Noise it lite and its close to everything you would need Right by the on ramps, great My balcony looks towards the mountains which is just amazing, the water is soft and better then water Ive had at other apartments outside the area. Just a great place to live
response from property -Blanca, thank you for your vote of confidence! It's heartening to hear how much you're enjoying our community's convenient and scenic location. We appreciate your review, and we're here if you need anything.
Review From Modern Messagesubmitted by Eulogio R. - |Recommended: YesWith the New Owners, the co... — With the New Owners, the complex is being upgraded. They care, and have shown their positive intentions by keeping their word, and fixing what is asked to be fixed. Of course, there are still things to upgrade. They are organized and there is peace in that, knowing that the environment we all live at, and call home, is being made new.
response from property -Thank you for your review. We know our residents will enjoy our beautiful , upgraded community! We are happy to be apart of this journey with you all to create a lovely living space with fantastic amenities to share together.
Review From Modern Messagesubmitted by Richard W. - |Recommended: YesVery detailed to residents ... — Very detailed to residents care and reaches out to make sure every unit is ran and operating well. Kelly is very efficient with timely matters that take place at Arrive.
response from property -Thank you for your positive review and kind words! We are here to help with concerns and needs in a timely manner.
Review From Modern Messagesubmitted by Jared F. - |Recommended: YesComplex recently acquired r... — Complex recently acquired renamed to Arrive Thousand Oaks . Formerly Stonepine . Arrive has a nice website for easy rent payment and maintenance requests. On-site management is great. A definite improvement over previous management for Stonepine. They are quick to respond. Arrive does a good job with promoting a better community through their website. Arrive is updating the property. This is a double edged sword. It's nice to get things fixed and improved I think they are putting in new windows soon , but it's also driving up the rent. We moved here because of the affordable rent, around 1750. Since the acquisition, Arrive has raised the prices for the same unit to over 2400. This makes the complex no more affordable than some nicer surrounding complexes. Arrive removed the deer statues from the central rose garden. - The community is generally quiet. There are several families living here which means quite a few children. Most are well-behaved, but there are a few which are loud, use severe profanity, leave their trash on the ground, play ball in the parking lot and on occasion hit peoples cars and apartment walls windows. The location is convenient for freeway access. There are nearby restaurants and fast-food. There's a reputable school next door. Another double edged sword. Good for kids community, bad for noise both during school days and during the weekend baseball games. The traffic gets bad in the morning before school and in the early afternoon when school gets out. It's somewhat difficult dangerous to pull out of the apartment parking lot during those times. Water, trash, gas are included in the rent. The stove oven and heaters are electric. Water heaters are central in each apartment building and shared. I don't recall ever running out of hot water. Some plumbing issues. Toilet gurgling siphoning when the neighbor flushes. Arrive has been handling these issues but it's still a work in progress. With all the recent upgrades, maintenance will need to enter the individual units at times. It's inconvenient because their notice to enter states that they will enter anytime between 8am to 6pm. We like to be present when someone enters our apartment, and we also have indoor pets to secure. We have had weekend plans foiled a few times now because of this. Overall, good place to live for the lower rent when compared to the surrounding options. While the rent for new-comers is much higher, I've been told that the rent will only go up a percentage 8-10 for current residents when renewing the lease.
response from property -Jared, thank you for your very detailed review. We are excited that you appreciate the changes in management and the resulting residential benefits. Because we strive to exceed your expectations, we welcome the opportunity to discuss with you your concerns about cost increases, noise, heavy traffic, children playing in the parking lot, and unsightly trash left around the community. Be assured that our goal is that every resident has a home they may be proud of and comfortable in. Please feel free to stop by the office to brainstorm solutions that create a win for everyone. We appreciate you as a resident.
Review From Modern Messagesubmitted by Mark A. - |Recommended: YesI really like living here. ... — I really like living here. Any problems are taken care of very quickly. The staff is great. They are doing many improvements to the property.
response from property -Hello Mark! Nothing makes us happier than hearing how much our residents enjoy living in our community. We're glad our team has made your residency with us such a positive experience. If you have any suggestions on how we can improve the community even further, please let us know!
Review From Modern Messagesubmitted by Chandra R. - |Recommended: YesIf you had a any maintenana... — if you had a any maintenanance problem they resolved it quickly . They will clear the problem permanetly. They are eco friendly persons. they are clean
Review From Modern Messagesubmitted by Brandon Y. - |Recommended: YesManagement is real good at ... — Management is real good at communicating and responding in a timely manner. They don't make you feel like they are avoiding you. Maintenance is good about addressing issues quickly.
Review From Modern Messagesubmitted by  - |Recommended: NoTest Review — This is a test review sent from Community Rewards. Feel free to delete.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Arrive Thousand Oaks", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Arrive Thousand Oaks", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose